Mandalay Bay Resort and Casino
3950 Las Vegas Blvd. South
Las Vegas, Nevada 89119
I visited spa Mandalay in the spring of 2008 and in February of 2003.
There are two spas in the Mandalay Bay complex. This review is of Spa Mandalay, at the original Mandalay Bay resort. In a future posting I will write about the newer THE Bathouse, the spa at THEhotel at Mandalay Bay.
I first visited Spa Mandalay with my sister-in-law in February of XXXX. I was blown away by the beauty and size of this spa.
I counted 4 whirlpools of varying temperatures and countless places to sit and relax. Cushioned lounge chairs, plenty of robe hooks, tables to set your tea on – it felt like they thought of everything. I don’t even remember what type of treatment I had, I just know I was in awe of the experience.
I enjoyed my visit to Spa Mandalay so much that I recommended it to several friends for a repeat visit in March of 2008. 6 or 7 women accompanied me for a day of spa pampering. Things didn’t go quite as well this time. Upon arriving at the spa, it was exactly as I had remembered it from 5 or 6 years earlier. Still exceptionally nice. But as I had mentioned before, Las Vegas spas tend to reinvent themselves regularly and Mandalay Bay was the same. Not a problem, just an observation.
For my treatment, I had a massage. The therapist wore a fragrance that, I’ll try to be polite here, didn’t smell very nice. I had never experienced this before. Normally, spas smell of essential oils and eucalyptus. I was aware of this fragrance throughout my treatment, which really took away from the enjoyment of my experience. Then we couldn’t get the pressure right. I spoke up 2 or 3 times to ask her to adjust the pressure (it was too rough), but we could never recover. My therapist was also a little rough around the edges, not calming or soothing at all. When the treatment was over, I asked to speak with the spa manager. She came to talk with me in the relaxation area, which made me uncomfortable because it was a public place and other customers were within earshot. I explained that the there were a few problems with my therapist and treatment and went into detail about what they were. The spa manager thanked me for my feedback and offered me 15% off my treatment. I appreciated the gesture, but thought that I should have received more compensation for what was really the worst treatment I had ever experienced. I didn’t know what the industry standard is for complaint based compensation, so I wasn’t comfortable asking for more. The spa manager heard from two other members of our group that day. In the end, our entire party received a 15% discount off of our bills. One complaint was related to a mixup of a requested therapist and the other was related to the quality of the treatment. I would like to think that this was just an off day for Spa Mandalay. The spa itself in incredibly beautiful and is a must-see on the Las Vegas spa tour list.